Support & Help Center

We're here to help you get the most out of JEDI SMS — virtual numbers and OTP verification.

Get in Touch

Have a question or need assistance? We're here to help!

Email Support: support@website.com

Response Time: We typically respond within 24-48 hours

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Frequently Asked Questions

How do I get started?

After signing up:

  1. Add balance to your account (pay-as-you-go or choose a plan)
  2. Select a country and get a virtual number
  3. Use the number when an app or website asks for phone verification
  4. Receive OTPs and SMS in your dashboard and copy the codes you need

Which countries can I get virtual numbers for?

We offer virtual numbers in 50+ countries. Log in to your dashboard to see the full list of available countries and get a number in the region you need.

How fast do I receive OTPs and SMS?

Messages are delivered to your dashboard within seconds. As soon as a service sends an SMS or OTP to your virtual number, it appears in your account.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. To cancel, please contact our support team at support@website.com and we'll help you cancel your subscription. Your access will continue until the end of your current billing period after cancellation.

Is there a free trial?

Yes! New users get a free trial period to explore all features. Check your dashboard for trial details.

Resources

Report an Issue

If you encounter any bugs or technical issues, please contact us at support@website.com with:

  • A detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots (if applicable)
  • Your browser and device information